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Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Employees can be a force for good only when they are working at the top of their ability, learning new skills and challenging themselves with new responsibilities. Allstate’s Enterprise Talent Market was developed with that in mind, to help you reach your full potential.

This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Job Description

In this vital role, you will be responsible for the following duties:
–  Put the customer at the center of what you do
–  Respond to questions and/or concerns from Allstate customers and home office employees
–  Interpret and apply concepts based on company policies and procedures
–  Participate in a dynamic team environment that handles incoming complex, sometimes escalated calls
–  Build work requests for our processing partners
–  Communicate with associates through the phone, email, and work requests
–  Research and respond to customer inquiries within service levels
–  Work in a collaborative team environment to handle large call volumes
–  Able to adhere to call center guidelines and measurements
–  Maintain confidentiality of customer and agent information
–  Successfully complete required training programs

Compensation and Schedule:

• Starting Pay $17.79hr
• Must be able to work any 8 hr shift between 7:55 am and 7:00 pm Monday thru Friday and rotating Saturdays 7:55am to 4:30pm CST
• Our formal education process is broken into 2 phases.  After training is completed, you will move to the transition phase.
  • Schedule 10:30am to 7:00pm CST

**Class start date March 1, 2023 **

Technical and Security Requirements:

Standard Technical Requirements

• Home Internet Service must be stable
• 50 Mbps Download and 5 Mbps upload internet service packages
• Access to hardwire (plug in) ethernet/network cable to your modem/router during your shift
• Wifi connection is not allowed
• Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug in extenders, repeaters, boosters and/or pods
• Space for Desktop equipment and 2 monitors – Allstate will provide all equipment

Information Security Requirements:

• Minimum requirements
  • Established or dedicated work area at home ensuring:
  • No one can see your screens, keyboards or Allstate documents
  • Area is located where no one can overhear your conversations
  • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
  • Workspace is not vulnerable to theft
  • Free from distractions

Job Qualifications

–  Excellent customer service skills
–  Ability to communicate clearly, professionally and empathetically
–  Ability to learn and apply knowledge of insurance contracts, procedures and customer service philosophies
–  Effectively use multiple computer systems, phones, and other technologies at a time.
–  Ability to support a service culture through great quality and efficiency, even when work volume is high
–  Requires attention to detail and a sincere dedication to servicing the field force, policy holders, co-workers and other home office personnel
–  Ability to empathize with, actively listen to, deal sensitively and professionally with customers and agents
–  Excellent intuitive and analytical skills to review cases and determine solutions to requests
–  Provide value added services by building, revising and improving processes to focus on delivering the best customer and producer experience
–  Requires excellent organizational and prioritization skills, and the ability to adapt quickly and effectively to shifting priorities, as well as a strong dedication to providing exceptional customer service
–  Work independently displaying good judgment and analytical skills
–  Ability to work schedule demands and requirements
–  Prefer 2+ years of customer service experience.
–  High School Diploma/GED

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.