Coviti is  currently looking to hire several Full-Time Temporary Transcribers to transcribe portions of health plan member responses to IVR (interactive voice response) calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information.  This role may convert to a regular full-time role in 2023 as business needs evolve. The rate for this role is $17.00/Hr.

• Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
• Complete strategic transcription/marking projects as requested
• Report member DNC requests to Transcription Manager
• Escalate member reports of Adverse Events to the appropriate PM/SC as necessary
• Escalate negative and/or life-threatening comments to the appropriate PM/SC as necessary
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

• Excellent written and oral communication skills
• Able to type at least 50 wpm accurately
• Excellent listening skills
• Ability to work independently with minimal supervision
• Ability to work under pressure with time constraints
• Proficient with Microsoft Word, Excel, Outlook, Internet Explorer
• Bachelor’s degree preferred
• Knowledge of Spanish a plus
• Healthcare experience a plus

#LI-Remote

#LI-EW