From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. CareMetx is a growing organization that has developed an industry leading patient access platform coupled with our service center team. The blend of technology and services is core to our offering for pharmaceutical manufacturers.

Job Title: Sr. Data Entry Specialist

POSITION SUMMARY:

Under the general supervision of the Supervisor and Manager, the SR Data Entry Specialist assists with leading the data entry team in day-to-day operations. While this role continues to provide exemplary service to multiple clients including product manufacturers, physician, patients, and internal customers; The SR Data Entry Specialist is an expert in the data entry role, who leads by example and helps to support the data entry team. This role contributes to the profitability of CareMetx by ensuring personal productivity and efficient use of material resources.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Maintains effective systems to support the timely release of accurate information to diverse clients.
• Responsible for the intake of all program specific correspondence including mail and faxed documents.
• Logs information into appropriate database and triages all program specific mail to the appropriate reimbursement case advocate, reimbursement specialist and/or management team.
• Responsible for payer research and territory assignment management.
• Distributes reports daily disseminating information to appropriate distribution vendors reimbursement case advocate, reimbursement specialist and/or management team.
• Maintains and promotes a positive and professional working relationship with associates and management.
• Complies with all appropriate program policies and procedures.
• Works on problems of moderate scope where analysis of data requires a review of a variety of factors. Exercise judgment within defined standard operating procedures to determine appropriate action.
• Typically receives little instruction on day-to-day work, general instructions on new assignments.
• Perform related duties as assigned.
• Works as a subject matter expert for the data entry team, identifying and reporting trends that could impact the data entry team.
• Assists with onboarding and training team members who process in the fax queue, including shadowing, reverse shadowing, and quality checks.
• Assists with generating team reporting and team scheduling as assigned.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

1. Previous 3+ years of professional work experience in a customer service or healthcare environment.
2. 1+ year of experience working as a data entry specialist

MINIUMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Ability to communicate effectively both orally and in writing.
2. Strong computer application skills.
3. Strong interpersonal skills, team player.
4. Strong organizational and time management skills.
5. Strong attention to detail.
6. Adaptable and flexible to new situations.

Physical Requirements:

• Ability to remain seated in a stationary position for prolonged periods.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required.
• Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices)
• Overnight business travel required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

Schedule

• Must be flexible on schedule and hours
• Overtime may be required from time to time

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Ability to communicate effectively both orally and in writing.

Strong computer application skills.

Strong interpersonal skills, team player.

Strong organizational and time management skills.

Strong attention to detail.

Adaptable and flexible to new situations.

Previous 3+ years of professional work experience in a customer service or healthcare environment.

1+ year of experience working as a data entry specialist