Operations and Innovation – Online Chat Advisor

Opportunity:

The primary purpose of this position is to service online chat-generated requests from prospective students, current students, and handle any general chat questions regarding admissions, student services, student finance, academics, or registrar services, based on the information available in the DeVry University catalog.Route chats that require additional expertise to the appropriate resource promptly and efficiently.

Responsibilities:

• Online chat advisor handles chat conversations with prospective students, answering front-line admissions questions, providing pertinent and responsive feedback while representing all client partners’ unique brands and business needs.

• Handles any general chat inquiries regardless of modality online or onsite to provide specific answers or provide appropriate routing to correct department personnel throughout the University (Included but not limited to Admissions and Student Central)

• Routes detailed chat inquiries to appropriate department personnel with special consideration for Student Finance questions to ensure best-in-class student service.

• Handles chat conversations with continuing students, answering general student questions regarding registration, academics, classes, and University catalog material, providing pertinent and responsive feedback.

• Dispositioning inquires in SFDC.

• Generating and documenting qualified inquiries and reassign to appropriate recipients.

Must be able to work either of the following 40-hour schedules (Flexibility to work either schedule is preferred):

• 1. 12:00pm to 8:00pm Tuesday through Friday and 9:00am to 6:00pm Saturday
     12:00pm to 8:00pm Monday through Thursday and 9:00am to 6:00pm Sunday

Qualifications:

• Bachelor’s preferred, not required.

• 1-2 years admissions, student services experience with familiarity with institution catalog.

• Subject matter expert in front-line admissions policies.

• Ability to multi-task several online chats at the same time, and typing skills.

• Ability to communicate in a concise and friendly manner via non-verbal sources.

• 401(k) and Roth Plan w/match
• Medical, Dental and Vision Coverage
• Health Advocacy Service
• Family and Domestic Partner Coverage
• Tax Savings Account (FSA and HSA)
• Short-Term/Long-Term Disability Coverage
• Life, Accident, AD&D, Critical Illness Insurance
• Fertility Coverage
• Wellness Programs
• Volunteer Time Off
• Remote and Flex Work Options
• Technology Stipend
• Paid Tuition Program
• Auto/Homeowners, Pet and Legal Insurance
• Exclusive Discount Programs
• Adoption Assistance
• Career Development Programs
• Mental Health Care Programs
• Paid Parental Leave
• Family Care Services

Benefits vary based on employment status. Part-time/Visiting Professors positions may not be eligible for all benefits.

We believe diversity is essential to our educational mission and to the success of our community. We are committed to fostering a working environment where differences are respected, valued and embraced.