PRUDENTIAL CUSTOMER SERVICE ASSOCIATE REMOTE

Job Classification:

Operations – Insurance Operations

Responsibilities:

• Review and evaluate incoming documents and routes them to the appropriate workflow.
• Handle situations that may require extensive research utilizing Prudential’s various business platforms for reference
• Handle fallout and escalations.
• Associates must adhere to service, productivity and quality metrics
• Ability to learn multiple processes and transition from task to task.

Qualifications:

• 0-3 years of experience in insurance industry customer service preferred
• Strong written and verbal communication skills as this position has frequent contact with associates within and outside the department
• Must possess excellent organizational skills and independence to meet production, service and quality metrics
• Must be self-motivated
• Experience with Microsoft office a plus
• Ability to communicate with peers and team in a team-oriented environment
• Position requires great attention to detail and accuracy

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